Senior Project Team Support Engineer
FUJIFILM Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Process and manage turn over to service Audits from various internal teams.
- Manage and administrate MI service operational applications.
- Automate, Control, XTAM, SecureLink.
- Manage back-end reporting process to assist in License Compliance.
- Manage billable projects handled by the TAC.
- Maintain and manage multiple SalesForce queues for assisting the overall TAC goals.
- Assess hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems.
- Provide product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff.
- Liaise with engineering development and support staff to analyze product malfunctions requiring engineering action.
- Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.
- Effectively document problems and solutions into a product knowledge database.
- Assists in developing troubleshooting guides, bulletins, software files and similar resources on existing products.
- Maintain expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry advances.
Requirements
- Minimum of 7 years of industry related professional experience
- ConnectWise Certification for Automate
- Advanced working knowledge of current network technologies
- Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+)
- Networking, SQL Server and Oracle expertise
- Advanced knowledge of Synapse workflows and their implementations
- Advanced knowledge in Synapse application front end
- Advanced knowledge of medical informatics hardware (VMWare and Storage Solutions)
- Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
- Industry-specific certifications in relevant technical background (Microsoft, VMWare, Cisco certifications)
- Security Certifications (Security + or the equivalent)
- Superior communication and interpersonal skills
- Ability to make independent decisions based on interpretation of technology data and product knowledge
Benefits
- Competitive salary
- Health insurance
- Remote work options
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network technologiesWindows OSSQL ServerOracleSynapse workflowsSynapse application front endmedical informatics hardwareVMWareStorage Solutionsclinical data transfer protocols
Soft skills
communication skillsinterpersonal skillsindependent decision making
Certifications
ConnectWise CertificationMicrosoft certificationsVMWare certificationsCisco certificationsSecurity +