Serve as the main strategic point of contact for 15+ retained brands.
Lead client calls, unpack business goals, and translate them into actionable retention roadmaps.
Guide ongoing planning across email, SMS, and loyalty initiatives — with an eye toward LTV, engagement, and long-term retention health.
Partner closely with copywriters, designers, and project managers to deliver strategy through beautifully crafted, high-performing campaigns and flows.
Review final creative for strategic alignment, accuracy, and brand voice consistency.
Maintain visibility and accountability across projects using Asana and Slack.
Analyze performance across flows and campaigns to identify trends, test opportunities, and areas for improvement.
Ideate and oversee A/B tests — from segmentation and creative to timing and offer structure.
Turn performance data into actionable insights that elevate results month over month.
Requirements
2+ years in Project/Account Management, Client Success, or Retention Strategy within a DTC/ecommerce agency.
Highly proficient in Klaviyo –– you know the tool in and out.
Strong understanding of Shopify / Shopify’s integration with Klaviyo, today’s go-to DTC tech stack, and modern retention marketing practices.
Confidence leading strategy calls, managing deliverables, and providing clear direction.
Experience using data to inform strategy, improve engagement, and drive measurable impact.
Deep experience with SMS, loyalty, subscription programs, and other third-party retention players (preferred).
Familiarity with Asana, Figma, and Slack in a professional environment (preferred).
Curiosity about AI and tools that enhance strategic and creative efficiency (preferred).
Benefits
Competitive pay: Including a profit-sharing program.
Retirement help: We add 7-10% of your salary to a 401K (or retirement for intl), no matching needed.
