Customer Retention Specialist

• Handle inbound and outbound calls every day with urgency, care and expertise.
• Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.
• Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
• Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
• Communicate clearly in both oral and written form.
• Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Demonstrated ability to consistently achieve sales targets.
• Excellent time management skills.
• Ability to handle multiple tasks with strong attention to detail.

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