Retention Specialist
ServiceTitan
Retention Specialist
Medical Guardian
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Idaho, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle inbound and outbound calls every day with urgency, care and expertise.
- Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.
- Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
- Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
- Communicate clearly in both oral and written form.
- Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Demonstrated ability to consistently achieve sales targets.
- Excellent time management skills.
- Ability to handle multiple tasks with strong attention to detail.
Requirements
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
- A passion for generating sales with a proven call center experience.
- Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.
- Display a competitive spirit to meet and exceed company wide and personal sales goals.
- Satisfactorily complete background / employment history investigation and drug screening.
- Computer proficient with the ability to multi-task.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencesales targetsproblem solvingtime managementmulti-tasking
Soft skills
empathyactive listeningcommunicationownershipattention to detailcompetitive spiritrapport building