FUCHS Group

Industrial Services Operations Manager

FUCHS Group

full-time

Posted on:

Location Type: Office

Location: Harvey • Illinois • United States

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Salary

💰 $115,000 - $125,000 per year

About the role

  • Overall performance management of the US Smart Services Operations team, including customer reporting and communication to ensure service performance meets or exceeds expectations
  • Ensure compliance with Smart Services operational KPIs, divisional Smart Goals, and service delivery standards
  • Day-to-day leadership and coaching of Service Managers, fostering accountability and continuous improvement
  • Oversee the development of new business opportunities with new and existing customers in collaboration with Service Managers and Sales team members
  • Lead the hiring, onboarding, and training of Service Managers and Supervisors, ensuring alignment with FUCHS values and service excellence
  • Drive operational efficiency through process standardization, resource optimization, and technology enablement
  • Support the implementation of digital tools and platforms to enhance service visibility, reporting, and customer engagement
  • Conduct regular performance reviews and territory audits to ensure consistent service quality and profitability
  • Collaborate with cross-functional teams to resolve escalated customer issues and implement corrective actions
  • Meet and exceed fiscal financial targets, including territory-level profitability and cost control
  • Cultivate a high-performance culture that encourages team member development, retention, and succession planning

Requirements

  • Bachelor’s Degree in Engineering, Business, or a related technical discipline
  • 3–5 years of managerial experience in operations, field services, or industrial service delivery
  • Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication)
  • Proven ability to lead and develop high-performing teams across multiple territories
  • Exceptional communication and interpersonal skills, with a customer-first mindset
  • Strong analytical and problem-solving skills, with experience using data to drive decisions
  • Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus
  • Ability to travel approximately 50% across the US territories
  • Demonstrated success in managing KPIs, budgets, and operational targets in a fast-paced environment.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementoperational KPIsbusiness developmentprocess standardizationresource optimizationdata analysisbudget managementoperational targetsindustrial process operationscustomer engagement
Soft Skills
leadershipcoachingaccountabilitycontinuous improvementcommunicationinterpersonal skillsanalytical skillsproblem-solvingteam developmentcustomer-first mindset
Certifications
Bachelor’s Degree in EngineeringBachelor’s Degree in Businessrelated technical discipline