Technical Writer
Zylo
Senior Technical Writer
FTI - Frontier Technology Inc.
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $78,000 - $101,000 per year
Job Level
Senior
Tech Stack
JavaScriptPythonTypeScript
About the role
- Write about technical subjects for technical and nontechnical audiences.
- Ensures quality standards are adhered to for all produced courseware materials.
- Adheres to and updates the in-house style guide.
- Creates infographics and screenshot markups.
- Write, edit, and help sections update User Experience (UX) and User Interface (UI) copy.
- Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
- Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
- Works closely with subject matter experts, engineers, developers, and the product marketing team.
- Monitors analytics on usage of online product training materials as well as those embedded within the product.
- Collects user data to determine areas of documentation that need revision and updating.
- Other related duties as necessary to support the mission.
Requirements
- Must be a U.S. Citizen with the ability to obtain U.S. Dept. of Defense security clearance as needed
- BA in English, writing, communications, or curriculum development
- 6+ years of technical writing experience
- Strong written communication skills
- Ability to prioritize multiple deadlines simultaneously
- Experience with product development, including past use of product development software
- Ability to write user-friendly, engaging copy about highly technical subjects
- Ability to understand and accurately translate technical information for a general audience
- Excellent problem-solving ability and attention to detail
- Preferred: U.S. Dept. of Defense Secret, TS, or TS/SCI Security Clearance
- M.A. in technical writing
- Technical writing certification
- Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, or JavaScript
- Agile/Scrum experience
