FTI - Frontier Technology Inc.

Senior Technical Writer

FTI - Frontier Technology Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $78,000 - $101,000 per year

Job Level

Senior

Tech Stack

JavaScriptPythonTypeScript

About the role

  • Write about technical subjects for technical and nontechnical audiences.
  • Ensures quality standards are adhered to for all produced courseware materials.
  • Adheres to and updates the in-house style guide.
  • Creates infographics and screenshot markups.
  • Write, edit, and help sections update User Experience (UX) and User Interface (UI) copy.
  • Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
  • Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
  • Works closely with subject matter experts, engineers, developers, and the product marketing team.
  • Monitors analytics on usage of online product training materials as well as those embedded within the product.
  • Collects user data to determine areas of documentation that need revision and updating.
  • Other related duties as necessary to support the mission.

Requirements

  • Must be a U.S. Citizen with the ability to obtain U.S. Dept. of Defense security clearance as needed
  • BA in English, writing, communications, or curriculum development
  • 6+ years of technical writing experience
  • Strong written communication skills
  • Ability to prioritize multiple deadlines simultaneously
  • Experience with product development, including past use of product development software
  • Ability to write user-friendly, engaging copy about highly technical subjects
  • Ability to understand and accurately translate technical information for a general audience
  • Excellent problem-solving ability and attention to detail
  • Preferred: U.S. Dept. of Defense Secret, TS, or TS/SCI Security Clearance
  • M.A. in technical writing
  • Technical writing certification
  • Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, or JavaScript
  • Agile/Scrum experience