FTI - Frontier Technology Inc.

Technical Writer

• Write about technical subjects for technical and nontechnical audiences.
• Ensures quality standards are adhered to for all produced courseware materials.
• Adheres to and updates the in-house style guide.
• Creates infographics and screenshot markups.
• Write, edit, and help sections update User Experience (UX) and User Interface (UI) copy.
• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, engineers, developers, and the product marketing team.
• Monitors analytics on usage of online product training materials as well as those embedded within the product.
• Collects user data to determine areas of documentation that need revision and updating.
• Other related duties as necessary to support the mission.

Senior Technical Writer

QA Engineer

• This is a fully remote position, with a preference for candidates located near one of our FTI office locations.
• Writes about technical subjects for technical and nontechnical audiences.
• Provides Quality Assurance for all produced courseware materials.
• Adheres to and updates the in-house style guide.
• Creates infographics and screenshot markups.
• Writes, edits, and supports section updates User Experience (UX) and User Interface (UI) copy.
• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, engineers, developers, and the product marketing team.
• Monitors analytics on usage of online product training materials as well as those embedded within the product.
• Collects user data to determine areas of documentation that need revision and updating.
• Other related duties as necessary to support the mission.
• For this role, the annual compensation range for candidates in Colorado is ($63K-$83K)*.
• Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
• FTI has a location based compensation structure; there may be a different range for candidates in other locations.

Senior Technical Writer

Technical Writer, Quality Assurance