Product Manager

• Works together with Product Managers to ensure backlog priorities reflect the broader product strategy, market needs, and customer feedback.
• Collaborates with the Product Manager to balance new feature development, technical debt, and customer-driven enhancements within each release.
• Provides Product Managers with ongoing visibility into team capacity, sprint progress, and emerging issues that may impact the roadmap.
• Be a missionary for our customers’ needs and challenges.
• Define the most impactful customer needs by developing relationships across a number of internal and external stakeholders.
• Develop and implement a prioritization framework to ensure we are building and shipping the most meaningful product.
• Produce product documentation and ensure the development organization has clear objectives.
• Review incoming support tickets and define bug resolution steps, working with engineering teams to prioritize and deliver key functionality to clients.
• Use an effective combination of research, data, and product intuition to make timely decisions.
• Champion the integration of AI-driven design principles across the product suite, ensuring AI focused workflows are presented through intuitive, accessible user interfaces.
• Participate in user research and usability testing to validate that features improve task efficiency without introducing user confusion or over-reliance.
• Ensure product features and data handling practices adhere to relevant healthcare compliance frameworks, including HIPAA, SOC 2, and applicable state regulations, working closely with Legal, Security, and Engineering.
• Support the development of self-serve onboarding flows, in-app guidance, and product-led growth (PLG) mechanisms that reduce time-to-value and lower implementation overhead for enterprise customers.

Product Owner

Account Executive

• Deliver quality and tailored demonstrations of FSI’s flagship products and services to prospects based on the prospect's needs and priorities
• Understand customer goals, plans, challenges, timeline, budget, authority
• Meet or exceed your quarterly sales quota
• Own the success of your territory by defining goals and creating a detailed plan
• Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices
• Supplement your pipeline by completing lead-generating activities

Sales

• Lead the sales organization and set strategic direction
• Recruit and develop a high-performing team
• Drive revenue attainment and manage pipeline rigorously
• Enforce sales best practices and model effective processes
• Develop go-to-market strategy tailored to healthcare

Product Owner

Account Executive

VP, Sales