FSD Kenya

Customer Support

• Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments/ecommerce and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels services are well secured and implement SSL and other encryption certificates.
• Ensure System uptime and availability and ticket system closure within SLA.
• Roll out business solutions, ensuring that they are well tested and provide processes and training to users.
• Recommend and implement upgrades or changes for performance, security or business benefits.
• Provide first & Second level IT training and support to users.
• Continuously analyze user requirements to develop and provide solutions.
• Maintain and manage up-to-date system configurations and user documentation.
• Ensure compliance of SLAs with system vendors and other internal stakeholders.

Digital Support Specialist