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FSD Kenya

Digital Support Specialist

FSD Kenya

Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.

Posted 4/11/2026full-time🇰🇪 KenyaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments/ecommerce and implementation of related projects.
  • Delivering business solutions by ensuring that they are well tested and rolled out in a manner that does not adversely affect business processes.
  • Work closely with IT Security to ensure that the Digital Channels services are well secured and implement SSL and other encryption certificates.
  • Ensure System uptime and availability and ticket system closure within SLA.
  • Roll out business solutions, ensuring that they are well tested and provide processes and training to users.
  • Recommend and implement upgrades or changes for performance, security or business benefits.
  • Provide first & Second level IT training and support to users.
  • Continuously analyze user requirements to develop and provide solutions.
  • Maintain and manage up-to-date system configurations and user documentation.
  • Ensure compliance of SLAs with system vendors and other internal stakeholders.

Requirements

What you’ll need
  • A Bachelor’s Degree in an IT-related field (Required)
  • At least 3 years of hands-on experience in IT
  • Proven expertise in Digital Channels (2+ years – Essential)
  • Proven expertise in Linux Server Administration (2+ years – Essential)
  • Experience in IT Projects & Business Analysis (1+ year – Desirable)
  • Experience in Change Management (1+ year – Desirable)

Benefits

Comp & perks
  • Professional certifications in Oracle Database Administration, Unix/Linux Operating Systems, Cloud Technologies, ITIL Framework
  • IT-related Bachelor's Degree (Required)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Digital loansInternet BankingMobile bankingC2B paymentsIMTS Card paymentsecommerceLinux Server AdministrationIT ProjectsBusiness AnalysisChange Management
Soft Skills
technical supportbusiness solutions deliveryuser traininguser requirements analysisprocess implementation