FSD Kenya

Digital Support Specialist

FSD Kenya

full-time

Posted on:

Location Type: Hybrid

Location: Kenya

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Tech Stack

Linux

About the role

  • Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments/ecommerce and implementation of related projects.
  • Delivering business solutions by ensuring that they are well tested and rolled out in a manner that does not adversely affect business processes.
  • Work closely with IT Security to ensure that the Digital Channels services are well secured and implement SSL and other encryption certificates.
  • Ensure System uptime and availability and ticket system closure within SLA.
  • Roll out business solutions, ensuring that they are well tested and provide processes and training to users.
  • Recommend and implement upgrades or changes for performance, security or business benefits.
  • Provide first & Second level IT training and support to users.
  • Continuously analyze user requirements to develop and provide solutions.
  • Maintain and manage up-to-date system configurations and user documentation.
  • Ensure compliance of SLAs with system vendors and other internal stakeholders.

Requirements

  • A Bachelor’s Degree in an IT-related field (Required)
  • At least 3 years of hands-on experience in IT
  • Proven expertise in Digital Channels (2+ years – Essential)
  • Proven expertise in Linux Server Administration (2+ years – Essential)
  • Experience in IT Projects & Business Analysis (1+ year – Desirable)
  • Experience in Change Management (1+ year – Desirable)
Benefits
  • Professional certifications in Oracle Database Administration, Unix/Linux Operating Systems, Cloud Technologies, ITIL Framework
  • IT-related Bachelor's Degree (Required)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital loansInternet BankingMobile bankingC2B paymentsIMTS Card paymentsecommerceLinux Server AdministrationIT ProjectsBusiness AnalysisChange Management
Soft Skills
technical supportbusiness solutions deliveryuser traininguser requirements analysisprocess implementation