Fruugo.com

Account Manager

• You will be the main point of contact for standard accounts.
• You will proactively seek ‘selling opportunities’ in this retailer group, and encourage retailers to make changes or to utilise Fruugo Marketing Tools in order to generate additional revenue.
• You will be required to address any issues that are causing a loss in revenue.
• Collaborate with other departments to improve retailer performance to grow GTV for the business and help the team achieve targets.
• Identify opportunities for growth and improvement of standard accounts and encourage retailers to make changes to improve their performance and increase revenue.
• Ensure that retailers supply quality products and comply with the terms and conditions of selling on Fruugo.
• Preventing attrition of standard accounts as much as possible, and collaborating with other departments to keep the removal rate low.
• Identify retailers with high cancellation rates and working with the retailer to resolve the issues causing this.
• Maintain Fruugo CRM records for Standard Accounts in Monday.com and that appropriate contact management is in place for all other retailer accounts.
• Conduct account reviews for newly launched retailers and being the point of contact for these retailers moving forward.
• Deal with inbound retailer queries for standard accounts, and be responsible for any issues with standard accounts that are escalated to Account Management from other departments.