Account Manager

Fruugo.com

Account Manager for standard accounts at Fruugo, a leading e-Commerce Marketplace. Proactively seeking growth opportunities and collaborating with retailers to improve performance.

Posted 5/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £27,000 per yearWebsite

About the role

Key responsibilities & impact

You will be the main point of contact for standard accounts.
You will proactively seek ‘selling opportunities’ in this retailer group, and encourage retailers to make changes or to utilise Fruugo Marketing Tools in order to generate additional revenue.
You will be required to address any issues that are causing a loss in revenue.
Collaborate with other departments to improve retailer performance to grow GTV for the business and help the team achieve targets.
Identify opportunities for growth and improvement of standard accounts and encourage retailers to make changes to improve their performance and increase revenue.
Ensure that retailers supply quality products and comply with the terms and conditions of selling on Fruugo.
Preventing attrition of standard accounts as much as possible, and collaborating with other departments to keep the removal rate low.
Identify retailers with high cancellation rates and working with the retailer to resolve the issues causing this.
Maintain Fruugo CRM records for Standard Accounts in Monday.com and that appropriate contact management is in place for all other retailer accounts.
Conduct account reviews for newly launched retailers and being the point of contact for these retailers moving forward.
Deal with inbound retailer queries for standard accounts, and be responsible for any issues with standard accounts that are escalated to Account Management from other departments.

Requirements

What you’ll need

Strong business knowledge, or experience in B2B and/or Account Management roles.
Excellent communication skills; an ability to tailor communication to a wide range of stakeholders.
Highly motivated, able to operate under pressure and manage multiple projects and avenues of communication in parallel.
Demonstrable analytical and organisational skills.
The ability to manage complex client relationships, and to build strong working relationships with clients.

Benefits

Comp & perks

Hours of work are 35 hours per week - including one early 2pm finish!
33 days holiday including bank holidays (increasing with length of service)
Optional holiday purchase scheme of up to 5 additional days
Bi-annual company get togethers
Access to our learning platform
Company pension
Employee discount
Employee Referral Programme
Employee Assistance Programme, offering wellness benefits to employees and their immediate family.

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Soft Skills

communication skillsanalytical skillsorganizational skillsrelationship managementproject managementmotivationability to operate under pressure