Customer Success Consultant
Frontline Performance Group
full-time
Posted on:
Location Type: Remote
Location: Japan
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Salary
💰 ¥8,556,252 per year
About the role
- Guide customers through the full lifecycle, beginning with activation and onboarding and continuing through ongoing performance optimization
- Lead immersive live virtual delivery sessions to introduce the FPG Foundation Framework
- Manage a portfolio of hospitality clients, with success measured by adoption of the framework, platform engagement, and incremental revenue performance
- Proactively drive platform utilization, advocate for client needs internally, and maintain a strong focus on retention and growth
- Periodically support clients on-site, reinforcing relationships and elevating the overall client experience
Requirements
- Bachelor’s degree preferred, with experience in performance-driven environments
- Strong hospitality leadership background required
- SaaS experience is advantageous; tech-savvy hospitality professionals are strongly encouraged to apply
- Fluent in both Japanese and English
- Ability to travel up to 40%
- Exceptional presentation and facilitation skills, both in-person and virtually
- Executive presence with the ability to influence diverse audiences
- Polished, professional communication style
- Strong listening skills, curiosity, and problem-solving ability
- Comfortable working independently in a remote environment
- Adaptable and flexible in response to evolving business needs
- Collaborative mindset with a strong sense of ownership
Benefits
- Annual medical health checks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSperformance optimizationclient engagementportfolio management
Soft Skills
presentation skillsfacilitation skillsexecutive presencecommunication skillslistening skillsproblem-solvingadaptabilitycollaborationownership
Certifications
Bachelor’s degree