Frontline Performance Group

Implementation Consultant

Frontline Performance Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Support customers through activation and early adoption of IN-Gauge
  • Act as the primary customer contact during implementation and early adoption
  • Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures)
  • Provide an extra level of support to newly activated customers
  • Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes
  • Deliver application training and feature walkthroughs to customer teams
  • Track training completion and adoption milestones
  • Monitor early product usage and engagement
  • Gather customer feedback on usability, features, and opportunities for improvement
  • Document implementation progress, adoption status, and key customer goals

Requirements

  • Experience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)
  • Experience in SaaS implementation, onboarding, training, or customer enablement
  • Strong customer-facing communication skills
  • Ability to manage multiple customers and meeting cadences simultaneously
  • Comfortable explaining product value and ROI in practical terms
  • Experience with hospitality, automotive, or frontline technology
Benefits
  • Employer contribution toward company sponsored health plans
  • Dental & Vision plans offered
  • Employer paid Short-term Disability & Employer paid Long-term Disability
  • Employer paid Life Insurance Policy ($100,000)
  • Employer paid Accidental Death & Dismemberment Policy ($100,000)
  • 401K participation, with 4% Employer Matching Contribution
  • Paid Time Off and annual holiday closure
  • Parental Leave (Maternity, Paternity, and Adoption Leaves)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationonboardingtrainingcustomer enablementhospitality softwarePOS systemsPMS systemsproduct usage trackingcustomer feedback gatheringROI analysis
Soft Skills
customer-facing communicationmulti-taskingrelationship managementtraining deliveryfeedback documentationsupport provisioncheck-in leadershipperformance improvement communicationengagement monitoringgoal tracking