Frontline, LLC - Managed IT Services and IT Support

IT Network Administrator, IT Technician Level 2

Frontline, LLC - Managed IT Services and IT Support

full-time

Posted on:

Location Type: Hybrid

Location: Burbank • California • United States

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Tech Stack

AzureDNSSMTPTCP/IP

About the role

  • Conduct regularly scheduled on-site and remote technology alignment assessments across a portfolio of SMB clients
  • Evaluate client environments against Frontline's technical standards across Active Directory, Microsoft 365, networking, backup/DR, endpoint management, and security
  • Document findings accurately and thoroughly in IT Glue; maintain complete, current client environment records
  • Analyze assessment data and produce clear, actionable reports for vCIO/QBR review and client-facing delivery
  • Identify gaps, risks, and remediation priorities; create and track remediation plans through to completion
  • Interface professionally with client IT contacts, operations managers, and executives — communicating findings and recommendations in business terms
  • Perform proactive maintenance tasks including patch validation, account audits, policy reviews, and backup verification
  • Respond to escalations from the service desk and assist with projects requiring on-site presence
  • Collaborate with the vCIO/service leadership team on technology roadmaps and client strategy
  • Contribute to the ongoing development and maintenance of Frontline's internal standards library and SOPs

Requirements

  • 5+ years of IT support or systems administration experience, preferably in a managed services environment
  • Solid working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
  • Intermediate networking knowledge: TCP/IP, VLANs, routing, firewall concepts (NAT, ACL), and common protocols (RDP, SMTP, HTTP/S)
  • Experience with Microsoft 365 administration: Exchange Online, Teams, SharePoint, Entra ID (Azure AD), MFA/conditional access
  • Familiarity with backup and disaster recovery solutions (Veeam, Datto, or similar)
  • Strong written and verbal communication skills — ability to translate technical findings into clear client-facing language
  • Highly organized, self-directed, and comfortable managing multiple client environments simultaneously
  • Valid driver's license and reliable transportation for client site visits
  • **Preferred:**
  • Experience with MSP toolsets: RMM (Datto RMM), PSA (AutoTask), documentation (IT Glue), MDR (Rocket Cyber)
  • Familiarity with CIS Controls, NIST frameworks, or security assessment methodology
  • Experience conducting formal IT assessments or producing vCIO/QBR deliverables
  • Certifications: CompTIA Network+, Security+, Microsoft (MS-900, AZ-900, MD-102), or equivalent
Benefits
  • - Health Care Plans (Medical, Dental & Vision)
  • - Retirement Plan - 401k with matching
  • - Paid Time Off (Vacation, Sick & Public Holidays)
  • - Training & Development
  • - Free Food & Snacks
  • - Wellness Resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerActive DirectoryGroup PolicyDNSDHCPTCP/IPVLANsroutingfirewall conceptsMicrosoft 365 administration
Soft Skills
written communicationverbal communicationorganizational skillsself-directedclient-facing communication
Certifications
CompTIA Network+CompTIA Security+Microsoft MS-900Microsoft AZ-900Microsoft MD-102