Frontline, LLC - Managed IT Services and IT Support

Network Engineer

• Conduct regularly scheduled on-site and remote technology alignment assessments across a portfolio of SMB clients
• Evaluate client environments against Frontline's technical standards across Active Directory, Microsoft 365, networking, backup/DR, endpoint management, and security
• Document findings accurately and thoroughly in IT Glue; maintain complete, current client environment records
• Analyze assessment data and produce clear, actionable reports for vCIO/QBR review and client-facing delivery
• Identify gaps, risks, and remediation priorities; create and track remediation plans through to completion
• Interface professionally with client IT contacts, operations managers, and executives — communicating findings and recommendations in business terms
• Perform proactive maintenance tasks including patch validation, account audits, policy reviews, and backup verification
• Respond to escalations from the service desk and assist with projects requiring on-site presence
• Collaborate with the vCIO/service leadership team on technology roadmaps and client strategy
• Contribute to the ongoing development and maintenance of Frontline's internal standards library and SOPs

IT Network Administrator, IT Technician Level 2