Frontify

Customer Success Manager

• Guide new customers through onboarding and provide comprehensive training to ensure maximum value of the product
• Develop and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and provide updates
• Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution
• Monitor customer usage patterns to identify underutilization and provide strategies to increase adoption
• Oversee the renewal, upsell, and cross-sell process, collaborating with Account Managers as needed to ensure customer retention
• Work with customers to develop and implement strategies that align the product’s capabilities with their business goals
• Collaborate closely with sales, product, technical support, and marketing teams to ensure a seamless customer experience and spearhead interdepartmental initiatives

Enterprise Customer Success Manager

DevOps Engineer

• Ensure Frontify’s system infrastructure is cared for, maintained, and improved in a fast-changing environment.
• Work closely with R&D and engineering teams to find root causes of bugs and help fix them; document relevant processes.
• Design, maintain, and improve cloud infrastructure leveraging DevOps experience.
• Develop and maintain monitoring and observability frameworks to ensure system performance, reliability, and early issue detection.
• Manage and optimize web servers, relational databases, and Linux-based systems.
• Utilize Docker for containerization and manage orchestration tools (Kubernetes or AWS ECS) for deployment and scalability.
• Build and maintain scalable and secure solutions using AWS services.
• Collaborate with Engineering, QA and Security teams to streamline workflows, troubleshoot issues, and enhance system deployment processes.
• Implement and maintain security best practices across infrastructure and deployments, including access management, vulnerability scanning, and incident response.
• Contribute to compliance with security standards and foster a strong DevSecOps culture within the engineering team.

Senior DevOps Engineer

Backend Engineer

• You’ll develop new features within a modular architecture while migrating existing legacy code into it.
• You’ll architect solutions that ensure scalability, security, and maintainability.
• Collaborate with product management, design, and engineering toward viable product development changes from discovery to delivery.
• Mentor other developers regularly with pair programming, code reviews, and alike.

Senior Backend Engineer – DAM

• We're all about helping brands turn ideas into impact.
• Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
• With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
• Your team
• This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
• Your Mission
• As the Senior Director of Customer Success, you will lead and strengthen Frontify’s U.S. CS organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global Customer Success, you will guide the team to deliver exceptional customer outcomes, improve operational efficiency, and ensure alignment with global goals.
• You will be a leader who is ready to get involved, whether that means partnering with team leads to solve challenges, stepping into key customer conversations, or making critical business decisions. Your focus will be on building a high-performing, solutions-oriented team that supports customer success at scale while contributing to the long-term growth of the company.