Customer Support Specialist

Front

full-time

Posted on: 1/7/2026

Location Type: Remote

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About the role

Ensure 100% success of all of our Front customers
Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
Become an expert on how Front works and its day-to-day usage
Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
Debugging and testing product features and reporting them to product and engineering
Identify common customer challenges and proactively find ways to improve our product and processes

A highly motivated self starter who is ready to dig in, hustle, and crush the queues
4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience)
Tech savvy and hungry to improve technical skills
Ability to identify customer needs and successfully implement solutions
Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
Humble and friendly person who genuinely loves helping people and solving problems
Fluent in English
Experience with using Front is a huge plus!

Benefits

Competitive salary
Rice subsidy
Fully covered health insurance - medical, dental, vision, and life insurance
Paid parental leave
Generous paid time off & sick leave
Mental health support with Workplace Options
Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Winter Break - Our offices are closed from Christmas to New Year's Day!

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceissue resolutiondebuggingtestingproblem solving

self startercommunicationadaptabilityhumilityfriendliness