Freshworks

Manager, GFO – Engagement & Programs

Freshworks

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $147,815 - $182,595 per year

About the role

  • Own the engagement, communications, and operating narrative for the Global Field Organization.
  • Translate GFO strategy into clear, focused priorities that resonate across regions and functions.
  • Design and operate a predictable cadence of Field communications, leadership updates, and engagement moments that reinforce execution standards and reduce organisational noise.
  • Support the deployment, tracking, and reporting of priority GFO strategy programs and initiatives, ensuring leaders have clear visibility into progress, risks, and outcomes.
  • Participate in selected business reviews and operating forums, using insights to inform storytelling, engagement programs, and leadership messaging.
  • Work directly with customers, in partnership with Sales, Customer Success, and Professional Services leaders, to gather feedback on how GFO programs are landing in practice.
  • Synthesise customer feedback into clear themes, insights, and impact assessments, connecting external outcomes with internal execution signals.
  • Use customer insight to inform program evolution, strategic adjustments, and future GFO priorities, ensuring programs remain grounded in real customer impact.
  • Partner closely with Marketing, HR, Enablement, and Strategy teams, while retaining clear ownership of the Field-specific narrative and feedback loop.
  • Surface and amplify examples of customer impact and execution excellence, making strong performance visible, shared, and repeatable across the organisation.

Requirements

  • Experience in a strategic communications, engagement, or program role supporting Field, GTM, or commercial organisations in a SaaS or technology environment.
  • Proven ability to operate effectively as a senior individual contributor in global, matrixed organisations.
  • Experience working closely with senior leaders and executives, translating strategy into action.
  • Experience supporting the deployment, tracking, or reporting of cross-functional strategy or transformation programs is a strong plus.
  • Experience engaging directly with customers to gather feedback, understand business impact, or inform strategy and program evolution is strongly preferred.
  • Exposure to fast-growth, high-change environments is strongly preferred.
Benefits
  • Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
  • Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
  • Freshworks also offers adoption and parental leave benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic communicationsprogram managementcustomer feedback analysiscross-functional strategy deploymentreportingengagement program designnarrative developmentimpact assessmentstorytellingperformance tracking
Soft Skills
leadershipcommunicationcollaborationstrategic thinkingcustomer engagementinsight synthesisadaptabilitystakeholder managementorganizational awarenessinfluence