Fresh Prints

Customer Service Specialist

Fresh Prints

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond to customer inquiries via email, chat, and other support channels
  • Help customers with sizing, fit, fabrics, and product comparisons
  • Resolve order issues, returns, exchanges, and shipping questions with empathy and efficiency
  • Represent Ornot’s brand voice in every interaction, calm, clear, and human
  • Act as a guide for customers navigating our products for the first time
  • Surface recurring feedback and insights to internal teams
  • Help maintain high standards for response quality, tone, and consistency
  • Monitor and respond to reviews
  • Process returns and exchanges

Requirements

  • Minimum 2 years working in a customer service environment (in person or in a remote capacity)
  • Strong written communication skills, clear, friendly, and confident
  • Strong sense of self managing, organization and follow-through.
  • A solutions-first mindset and a genuine desire to take care of customers.
  • Curiosity and willingness to deeply learn our products and materials
  • Strong emotional intelligence, you can read the room, even over email
  • Attention to detail without losing the bigger picture
  • Ability to work independently and manage your own workload
  • Comfort making judgment calls without rigid scripts
  • Alignment with Ornot’s values around quality, longevity, and transparency.
  • Experience in e-commerce or customer support platforms (Shopify, Gorgias, etc.)
  • Background in apparel, outdoor, or cycling industries
  • Experience in a retail setting
  • Ability to translate customer feedback into actionable insights to share with Production and Marketing teams.
Benefits
  • Small, collaborative team where your work has a real impact
  • Direct access to product, design, and operations teams. There’s a free flow of information, no one works on an island.
  • We work hard, but we also have fun
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
written communicationempathyself managementorganizationfollow-throughsolutions-first mindsetemotional intelligenceattention to detailindependent workjudgment calls