Fresh Prints

Account Specialist – Sales Support

Fresh Prints

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

ERP

About the role

  • Provide administrative and operational support to Account Managers, enabling them to focus on revenue generation.
  • Assist with buy sheets, style setups, existing art changes, art pulls, and data pulls.
  • Prepare product details, SKUs, UPCs, design information, and customer data as required.
  • Support sales presentations, sample requests, and customer follow-ups.
  • Act as a backup point of contact for assigned accounts when team members are out.
  • Accurately enter product and customer information into internal systems (FileMaker/ERP).
  • Ensure all order details are complete and correctly communicated to Production teams.
  • Track order status and proactively flag risks, revisions, or missing information.
  • Maintain data integrity across internal and customer systems.
  • Serve as a liaison between Sales, Approvals, Pre-Production, Post-Production, Product Development, and Sourcing.
  • Coordinate the customer sampling process for domestic and overseas development.
  • Escalate issues and follow through to resolution to prevent delays.
  • Ensure handoffs between departments are clear and documented.
  • Send periodic updates to customers regarding order status, product launches, and key milestones.
  • Capture and track action items from customer and internal meetings and ensure completion.
  • Provide clear and timely communication to maintain customer confidence.

Requirements

  • Minimum 5 years of sales support, customer service, or administrative experience.
  • Strong Excel and systems proficiency.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Strong cross-functional collaboration and problem-solving ability.
  • College degree preferred.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelFileMakerERPdata entryorder trackingSKU managementUPC managementart managementdata integritycustomer data management
Soft Skills
communicationcollaborationproblem-solvingorganizational skillstime managementattention to detailcustomer serviceadaptabilityproactive approachteam support
Certifications
college degree