Customer Service Representative

Fresh Prints

full-time

Posted on: 1/9/2026

Location Type: Remote

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About the role

Omnichannel Engagement: Provide top-tier support via email, and live chat, some phone support.
Consultative Assistance: Help customers navigate our website, place orders, and track shipments.
Project Enhancement (Upselling): Really understand the customer's vision for their outdoor project to help them find not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment.
Critical Problem Solving: Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership.
Operational Tasks: Complete daily/weekly recurring tasks and assist with ad-hoc projects that support company-wide growth.

Communication Mastery: Must possess an exceptionally clear and friendly phone presence. You will act as the vital link between customers, vendors, and internal leadership, requiring the ability to articulate issues clearly and provide concise written updates for technical tickets.
Self-Starter Attitude: An independent thinker who is comfortable making choices and taking ownership of a customer's experience.
Technical Proficiency: Must be proficient in Microsoft Office (Excel is a requirement) and possess strong general computer navigational skills.
Multi-tasking Ability: Comfortable managing multiple browser tabs, CRM tools, and phone lines simultaneously.
Dependability: Must be strictly available to work the 8:30 AM – 5:15 PM EST shift.
Preferred Experience: Previous call center experience and familiarity with Zendesk and Monday.com are highly preferred.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

Microsoft OfficeExcelCRM toolsproblem solvingticket management

communication masteryself-starter attitudemulti-tasking abilitydependability