Account Coordinator
Fresh Prints
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Organize and manage support queues (email, tickets, SMS, messages, voicemail backlog)
- Respond to customer inquiries primarily through written channels
- Handle Tier 1 callbacks and follow-up outreach
- Assist with account-related updates, documentation, and internal notes
- Support overall Customer Success operations to keep workflows running smoothly
Requirements
- English fluency
- Strong and clear written and spoken communication skills
- Highly organized and detail-oriented
- Comfortable working through queues and task-based workflows
- Customer-focused mindset with the ability to work independently
- Prior customer support or account coordination experience is a plus
Benefits
- Health insurance
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsclear communication skillshighly organizeddetail-orientedcustomer-focused mindsetability to work independently