Fresenius Medical Care

Account Manager

• Manages and executes Employee Relations matters
• Investigates issues and provides day-to-day coaching and advice
• Handles a wide range of general employee relations matters including performance management
• Provides counsel and recommendations in accordance with all Legislative and Regulatory requirements
• Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Escalates sensitive or critical issues appropriately
• Provides emergency response and crisis management support to employees

Employee Relations Manager

Clinical Operations

• Responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs to ensure the highest standards of patient care and regulatory compliance
• Oversee clinical outcomes, coordinate quality initiatives, ensure adherence to regulations, and collaborate with the interdisciplinary team to drive continuous improvement in patient safety and clinical quality performance
• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program in alignment with CMS, state, and organizational standards
• Develop and implement action plans to address deficiencies and improve care delivery
• Conduct regular audits and quality reviews to ensure compliance with clinical policies & procedures
• Facilitate staff education and training related to quality improvement, patient safety, and best practices
• Collaborate with physicians, nurses, dietitians, social workers, and leadership to support evidence-based clinical initiatives
• Prepare and present quality reports to clinic leadership and governing bodies
• Ensure accurate documentation, data collection, and reporting for internal and external stakeholders
• Promote a culture of accountability, safety, and continuous improvement within the clinic
• Manage the execution and achievement of Quality key performance indicators (assigned by Quality leadership team) and other clinical initiatives, interventions and standardized education materials with clinic teams within the assigned area(s)
• Perform other related duties as assigned.

Strategic Clinical Quality Manager

• Responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations and promote patient safety
• Lead or participate in QAPI program in alignment with CMS, state, and organizational standards
• Develop and implement action plans to address deficiencies and improve care delivery
• Conduct regular audits and quality reviews to ensure compliance
• Facilitate staff education and training related to quality improvement, patient safety, and best practices
• Collaborate with interdisciplinary team members
• Prepare and present quality reports to clinic leadership