Fresenius Medical Care

Clinical Operations

• Developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs
• Overseeing clinical outcomes
• Coordinating quality initiatives
• Ensuring adherence to regulations
• Collaborating with the interdisciplinary team to drive continuous improvement in patient safety and clinical quality performance
• Developing and implementing action plans to address deficiencies and improve care delivery
• Conducting regular audits and quality reviews to ensure compliance with clinical policies & procedures
• Facilitating staff education and training related to quality improvement, patient safety, and best practices
• Preparing and presenting quality reports to clinic leadership and governing bodies
• Ensuring accurate documentation, data collection, and reporting for internal and external stakeholders
• Promoting a culture of accountability, safety, and continuous improvement within the clinic.

Strategic Clinical Quality Manager – Home Therapies

Consultant

• Primarily responsible for building FMCNA's image and brand association as a credible clinical leader through clinical engagement activities.
• Provides the organization with clinical insights that improve the ability to meet emerging customer needs.
• Provides clinical and product education and expertise.
• Acts as a resource to clinical staff on the proper use of assigned equipment/products.
• Provides up-to-date information on assigned product(s) to staff.
• Presents formal educational programs related to, but not limited to: concepts, complications, troubleshooting of various products and equipment, machine function, best demonstrated clinical practices, and optimization of clinical outcomes.
• Serves as a liaison between Clinical Support and Product Marketing to provide valuable feedback and input on product improvement and future enhancement features.
• Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts.
• Identifies clinical needs of assigned territory and communicates to applicable management.
• Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training.
• May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines.
• May provide clinical support for on-call periods.

Clinical Consultant, Kidney Solutions

Communications

• Own and set the CEO-specific communications strategy and forward-looking agenda
• Serve as the CEO’s primary communications advisor, providing counsel on message framing, tone, risk, timing, and audience impact
• Capture, refine, and evolve the CEO’s distinct voice across formats and channels
• Lead and shape the CEO’s media engagement strategy
• Orchestrate and coordinate across Communications & Corporate Affairs Centers of Excellence and key stakeholders

Senior Director, CEO Communications

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions
• Provide training on equipment and therapies
• Perform market development throughout the opportunity cycle
• Conduct prospecting and demand generation activities
• Understand market dynamics and keep up-to-date on latest competitor information
• Act as a trusted advisor to patients by providing technical expertise
• Partner with Value Streams to support commercialization and launch of new products
• Support development and deployment of training programs for stakeholders

Clinical Consultant

• Clinical Consulting: Assessment of facilities and implementation of a plan for training and continued improvement utilizing holistic account principles and business models.
• Ability to interact with and motivate nursing staff ancillary staff as well as mid-level and senior level leadership to accomplish common goals.
• Mentoring of Clinical Educators to improve knowledge base and facilitation of the consultative process.
• Assist in quality improvement and instruction on managing patient outcomes.
• Work collaboratively with assigned area and regional account executives to develop strategic account planning and targeting; to ensure teamwork and proper allocation of nursing resources.
• Nurse Training: Effectively train and motivate nursing staff to be successful trainers.

Clinical Consultant – Hospital Solutions

Manager

• Lead the identification, prioritization, and implementation of continuous improvement initiatives across the S2P process and procurement tool landscape
• Analyze end‑to‑end workflows, identify inefficiencies, and derive data‑based improvement actions
• Drive cross‑functional collaboration and lead teams in executing improvement projects
• Define, maintain, and deploy global S2P process and system standards, ensuring documentation and training materials are up to date
• Act as process steward for business as usual operations and ensure adherence to global standards across entities (focus: Europe)
• Serve as system expert for procurement tools, ensuring standardized, compliant, and harmonized usage
• Promote continuous‑improvement culture by enabling best practices, structured methodologies, and capability building
• Support transformation and change initiatives as a process Subject Matter Expert , including fit‑gap analysis, testing preparation, and process readiness
• Act as SAP data responsible for Global Procurement, including SAP user creation, role assignment, and risk‑mitigation tasks

Continuous Improvement Manager – Source to Pay

• Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers
• Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic
• Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients
• Develops and maintains strong relationships with new and existing partners to build the referral base
• Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement and escalates admissions issues

Hospital and Patient Services Manager

• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program in alignment with CMS, state, and organizational standards.
• Develop and implement action plans to address deficiencies and improve care delivery.
• Conduct regular audits and quality reviews to ensure compliance with clinical policies & procedures.
• Facilitate staff education and training related to quality improvement, patient safety, and best practices.
• Collaborate with physicians, nurses, dietitians, social workers, and leadership to support evidence-based clinical initiatives.
• Prepare and present quality reports to clinic leadership and governing bodies.
• Ensure accurate documentation, data collection, and reporting for internal and external stakeholders.
• Promote a culture of accountability, safety, and continuous improvement within the clinic.
• Manages the execution and achievement of Quality key performance indicators (assigned by Quality leadership team) and other clinical initiatives, interventions and standardized education materials with clinic teams within the assigned area(s).
• Performs other related duties as assigned.

Strategic Clinical Quality Manager

Procurement

• Responsible for developing and executing strategies to support procurement objectives
• Manage spend by utilizing a proven sourcing process that engages stakeholders
• Act as subject matter expert on the supply and demand markets
• Analyze global Category or market trends
• Develop and direct annual cost savings programs
• Prepare requests for proposals for assigned materials/services
• Lead supplier selection process and ongoing supplier management
• Act as Liaison for resolving supplier/product related issues
• Provide leadership and coaching to all direct reports

Senior Sourcing/Procurement Manager, Facilities Services

• The Clinical Quality Manager is responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations and collaborate with the interdisciplinary team
• Drive continuous improvement in patient safety and clinical quality performance
• Develop and implement action plans to address deficiencies and improve care delivery
• Conduct regular audits and quality reviews
• Facilitate staff education and training related to quality improvement
• Prepare and present quality reports to clinic leadership and governing bodies.

Insurance

• Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients
• Supports FMCNA's mission, vision, core values and customer service philosophy
• Meets regularly with dialysis patients at the clinic(s) to educate and coordinate insurance options
• Ensures patients have followed through with the application process
• Obtains premium statements and signatures from patients
• Completes and follows up with paperwork when claims are disputed for non-payment
• Collects necessary documents to complete initial and annual indigent waivers
• Completes initial Indigent waiver applications
• Tracks and completes annual indigent waiver applications
• Monitors and verifies the Medicaid status of each patient on a monthly basis
• Prepares, analyzes and reviews monthly reports to track work progress on caseloads

Insurance Coordinator

• Develop, implement, and monitor quality assurance and performance improvement (QAPI) programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations and collaborate with interdisciplinary teams to improve patient safety
• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program
• Conduct regular audits and quality reviews
• Facilitate staff education and training related to quality improvement and best practices
• Prepare and present quality reports to clinic leadership and governing bodies
• Ensure accurate documentation and data collection for stakeholders

QA Engineer

• Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
• Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures.
• Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
• Identify areas for improvement and provide actionable feedback to ESC representatives.
• Monitor key performance indicators (KPIs) related to service quality and efficiency.
• Analyse audit findings to identify trends, root causes of errors, and areas for process improvement.
• Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement.
• Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards.
• Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
• Schedule RCA sessions with respective stakeholder to identify root causes of identified deviations.

Senior Specialist, HR Operations Support – Quality Assurance, Continuous Improvement

Field Engineer

• Performs client-site installation, service, and maintenance on company manufactured and/or distributed equipment
• Provides technical support in the diagnosis of operational and/or technical issues
• Handles various confidential patient and/or health information in compliance with HIPAA and other regulatory requirements
• Maintains field service inventory in compliance with management recommendations
• Contributes to the improvement of ongoing operations within the assigned function(s)

Field Service Technician

Risk

• Lead the planning and execution of the risk management process in compliance with applicable standards and regulations.
• Develop, update, and maintain risk analyses and the Risk Management File across the product lifecycle.
• Define effective risk-reduction measures in collaboration with cross-functional partners and the Value Stream.
• Ensure all risk management activities align with the approved Risk Management Plan.
• Participate in product development and design reviews to verify proper risk identification and mitigation.
• Support and review Design/Process/Software FMEAs and anomaly management activities.
• Conduct and integrate risk assessments into the overall risk analysis.
• Provide risk management support during production transfer and ongoing manufacturing activities.
• Contribute to quality-system risk assessments (complaints, non-conformances, CAPAs) and Health Hazard Assessments.
• Support the creation of post-market safety documentation (e.g., PSUR, CER) and act as a subject matter expert for risk management within cross-functional teams.

Strategic Clinical Quality Manager – Home Therapies

Clinical Consultant, Kidney Solutions

Senior Director, CEO Communications

Clinical Consultant

Clinical Consultant – Hospital Solutions

Continuous Improvement Manager – Source to Pay

Hospital and Patient Services Manager

Strategic Clinical Quality Manager

Senior Sourcing/Procurement Manager, Facilities Services

Strategic Clinical Quality Manager

Insurance Coordinator

Strategic Clinical Quality Manager

Senior Specialist, HR Operations Support – Quality Assurance, Continuous Improvement

Field Service Technician

Risk Management Expert