Fresenius Medical Care

Senior Manager, ITS Business Partner

Fresenius Medical Care

full-time

Posted on:

Location Type: Hybrid

Location: Wrocław • Poland

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Job Level

Senior

Tech Stack

ITSM

About the role

  • Liaison Between Business and IT: Lead and develop a global technology strategy for GBS with GBS leadership.
  • Act as a bridge, understanding business requirements and translating them into IT initiatives.
  • Build business cases for technology projects/programs and navigate the required approval processes.
  • Facilitate communication between business leaders, end-users, and IT teams.
  • Communicate IT service management processes, contact persons and escalation contacts for applications or technologies in use by GBS.
  • Ensure alignment of IT strategies with overall business goals.
  • Escalation Handling: Address and resolve escalated issues promptly.
  • Collaborate with relevant teams to identify issues and find long term solutions.
  • Maintain a positive relationship during challenging situations.
  • Transparency and Process Improvement: Provide transparency about IT support processes, service levels, and incident management.
  • Identify areas for process improvement and efficiency gains.
  • Foster a culture of continuous improvement.
  • Expectation Management: Set clear expectations with stakeholders regarding timelines, deliverables, and outcomes.
  • Reporting and Metrics: Develop and maintain relevant Support KPIs and metrics for GBS.
  • Provide reports on IT tickets from SNOW. Analyze results with the GBS management and define measures.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Business Management, Business Administration or related field.
  • 7+ years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position.
  • Excellence communication skills and conflict solving abilities
  • Strong analytical and problem-solving skills
  • Quality and target-oriented working mode
  • Pro-active, change & solution oriented
  • Continuous optimization approach
  • High engagement on achieving targets and objectives of the position
  • Highly motivated individual, that works well under pressure
  • Good moderation and presentation skills
  • Ability to work effectively in a globally dispersed team and business partners
  • Willingness to travel
  • Familiar with ITIL and service management processes
  • Presentation skills (agile) project management methodologies
  • Understanding of Fresenius Medical Care’s Enterprise Systems
  • Understanding of Fresenius Medical Care’s infrastructure environment
  • Basic SAP knowledge
  • Fluent in English (written and spoken) other languages such as Polish, German or Spanish would be an advantage.
Benefits
  • Health insurance
  • Retirement plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT program managementIT service managementproject managementbusiness partneringanalytical skillsproblem-solving skillsSAP knowledgeITILservice management processesKPI development
Soft Skills
communication skillsconflict resolutionquality-orientedproactivechange-orientedsolution-orientedcontinuous improvementhigh engagementmoderation skillspresentation skills