Scaled Customer Success Manager
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Client Success Manager
Fresenius Medical Care
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serves as the key point of contact and relationship manager for Revenue Cycle Management and Physician Practice partners, managing all aspects of the business relationship with the customer.
- Monitors key performance indicators (KPIs); analyzes, prepares and delivers productivity and financial reports, recommending process improvements.
- Regularly conducts client meetings to review accounts receivable performance, payer issues and KPI trends, client's business strategies, and cash flow forecast.
- Ensures appropriate and timely preparation, analysis, and presentation of all Client Management deliverables (including A/R measurement statistics and payer trends, fee schedules, ad hoc financial reports).
- Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately.
- Presents and participates at meetings with internal and external representatives; interacts with stakeholders to facilitate decision making and problem-solving.
- Works with key stakeholders to assess impacts of change to systems or processes and drives identification of ongoing ideas and solutions.
- Builds and fosters relationships between Fresenius teams and Practice leadership and staff; assists in development and implementation of short- and long-term objectives with direct responsibility for results.
- Assists with development of policies, procedures and processes within assigned function; serves as subject matter expert in Physician Practice operations.
- Manages key projects, identifies resources to meet schedules and goals, and may manage subordinate supervisors and/or exempt staff.
- Provide leadership, coaching and development plans for direct reports; partner with Human Resources on employee matters.
- Assist with various projects and other duties as assigned.
Requirements
- Bachelor’s Degree required; Concentration in Healthcare Administration preferred.
- At least 5 years in Revenue Cycle Management.
- At least 3 years Client/ Customer Service facing experience.
- Experience in Physician Practice/ Revenue Cycle preferred.
- 3+ years’ supervisory or project/program management experience preferred.
- Strong reporting and analysis skills; intermediate-advanced Excel skills including pivot tables & V-Lookups.
- Must have experience in identifying/reviewing trends in physician revenue cycle performance.
- Excellent communication and presentation skills; proven ability to work effectively with physicians and senior management.
- Candidates should have initiative, the ability to work independently, meet specific deadlines, and be flexible with work schedule priorities.
- Highly proficient in Microsoft Office applicants, specifically PowerPoint.
- Strong organizational and analytical skills required.
- Demonstrated ability to communicate orally and written with all levels of management and staff.
- Position may require travel up to 50%.
