Director, Solutions Architecture – Implementation & Sales Engineering
Fresco
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding.
- Provide thought leadership on how customers can best leverage Fresco’s platform and integrations.
- Lead technical discovery with enterprise and mid-market prospects, uncovering requirements.
- Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell.
- Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs.
- Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding.
- Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product.
- Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements.
- Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes.
- Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences.
Requirements
- 7–10+ years of experience in Sales Engineering, Solutions Consulting, or Implementation within a SaaS or technology environment, including experience operating at Senior Manager or Director level.
- Strong understanding of SaaS architecture, APIs, integrations, and data flows; able to dive deep when needed.
- Exceptional communicator who can translate complex technical concepts into clear, business-focused value.
- Demonstrated ability to build and scale customer-facing technical processes.
- Comfortable leading in a fast-moving, high-growth environment with multiple stakeholders and competing priorities.
- Highly collaborative with strong leadership presence and a bias toward action.
- Proven ability to influence Product, Engineering, and Commercial leadership.
- Understanding of hardware and a cooking interest is a distinct advantage.
- Fluency in English required; additional European languages a plus.
Benefits
- Competitive, market driven salaries
- Equity
- Flexible, hybrid or remote work model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS architectureAPIsintegrationsdata flowstechnical discoveryimplementation methodologiesdata configurationintegration setuptechnical documentationproduct demonstrations
Soft skills
exceptional communicatorcollaborativeleadership presenceinfluencingbusiness-focused valueability to build processesbias toward actioncomfortable in fast-moving environmentsmanaging multiple stakeholderstranslating technical concepts