Fresco

Engineering Manager

• Guide career development, performance management, and promotion processes for direct reports
• Partner with VP of Engineering and the Platform Principal Engineer on headcount planning, recruitment, and onboarding
• Oversee team delivery against objectives, ensuring alignment with the product and system roadmap
• Conduct regular 1:1s, provide feedback, and support team members’ growth and well-being
• Foster technical collaboration and decision-making across teams and with other stakeholders
• Serve as a communication bridge, cascading company goals and feedback across levels
• Protect team time, reduce distractions, and advocate for healthy team dynamics and culture
• Monitor and improve team productivity and performance through meaningful metrics
• Collaborate with other engineering leads and people managers to align ways of working
• Contribute technically when needed (0–20% of time), including acting as Team Lead in transitional periods
• Lead and refine development processes, team rituals, and delivery workflows
• Champion team visibility, recognition, and cross-functional collaboration

Engineering Manager, Platform

Sales Engineer

• Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding
• Provide thought leadership on how customers can best leverage Fresco’s platform and integrations
• Lead technical discovery with enterprise and mid-market prospects, uncovering requirements
• Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell
• Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs
• Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding
• Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product
• Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements
• Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes
• Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences

Director, Solutions Architecture – Implementation, Sales Engineering

Account Manager

• Own the commercial relationship for key strategic and enterprise-level customers, acting as their trusted advisor and ensuring they achieve measurable ROI
• Drive renewal, expansion, and advocacy within your portfolio; proactively identify and execute upsell and cross-sell opportunities in collaboration with the CCO
• Build scalable account management processes, playbooks, and KPIs that can be replicated across the team as we grow
• Partner closely with Product, Delivery and Marketing to ensure customer feedback informs roadmap priorities and go-to-market campaigns
• Recruit, train, and mentor Account Managers, fostering a high-performance culture centered on customer impact and commercial excellence
• Develop account health tracking systems, renewal forecasts, and executive dashboards to ensure clear visibility into customer sentiment and business performance
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions with C-level customer stakeholders

Director, Account Management

• Guide career development, performance management, and promotion processes for direct reports
• Partner with VP of Engineering and the Platform Principal Engineer on headcount planning, recruitment, and onboarding
• Oversee team delivery against objectives, ensuring alignment with the product and system roadmap
• Conduct regular 1:1s, provide feedback, and support team members’ growth and well-being
• Foster technical collaboration and decision-making across teams and with other stakeholders
• Monitor and improve team productivity and performance through meaningful metrics
• Contribute technically when needed (0–20% of time), including acting as Team Lead in transitional periods
• Champion team visibility, recognition, and cross-functional collaboration

Engineering Manager – Platform

• Own the commercial relationship for key strategic and enterprise-level customers, acting as their trusted advisor and ensuring they achieve measurable ROI.
• Drive renewal, expansion, and advocacy within your portfolio; proactively identify and execute upsell and cross-sell opportunities in collaboration with the CCO.
• Build scalable account management processes, playbooks, and KPIs that can be replicated across the team as we grow.
• Partner closely with Product, Delivery and Marketing to ensure customer feedback informs roadmap priorities and go-to-market campaigns.
• Recruit, train, and mentor Account Managers, fostering a high-performance culture centered on customer impact and commercial excellence.
• Develop account health tracking systems, renewal forecasts, and executive dashboards to ensure clear visibility into customer sentiment and business performance.
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions with C-level customer stakeholders.

• Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding.
• Provide thought leadership on how customers can best leverage Fresco’s platform and integrations.
• Lead technical discovery with enterprise and mid-market prospects, uncovering requirements.
• Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell.
• Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs.
• Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding.
• Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product.
• Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements.
• Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes.
• Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences.

Engineering Manager, Platform

Director, Solutions Architecture – Implementation, Sales Engineering

Director, Account Management

Engineering Manager – Platform

Director, Account Management

Director, Solutions Architecture – Implementation & Sales Engineering