Director, Account Management
Fresco
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Lead
About the role
- Own the commercial relationship for key strategic and enterprise-level customers, acting as their trusted advisor and ensuring they achieve measurable ROI
- Drive renewal, expansion, and advocacy within your portfolio; proactively identify and execute upsell and cross-sell opportunities in collaboration with the CCO
- Build scalable account management processes, playbooks, and KPIs that can be replicated across the team as we grow
- Partner closely with Product, Delivery and Marketing to ensure customer feedback informs roadmap priorities and go-to-market campaigns
- Recruit, train, and mentor Account Managers, fostering a high-performance culture centered on customer impact and commercial excellence
- Develop account health tracking systems, renewal forecasts, and executive dashboards to ensure clear visibility into customer sentiment and business performance
- Lead Quarterly Business Reviews (QBRs) and strategic planning sessions with C-level customer stakeholders
Requirements
- 10+ years in Account Management, Customer Success, or Client Services roles within B2B SaaS or technology environments, including at least 3 years in a leadership role
- Proven success driving revenue retention and expansion across complex, high-value customer portfolios
- Experience building and scaling account management or customer success teams, including process creation and team development
- Strong commercial acumen — skilled in consultative selling, negotiation and renewal management
- Excellent stakeholder management skills, capable of influencing internal and external decision-makers
- Analytical mindset with experience developing reporting frameworks for customer health and satisfaction
- Thrives in high-growth, fast-moving environments where adaptability and initiative are key
- Highly collaborative with strong leadership presence and a bias toward action
- Fluency in English required; additional European languages a plus.
Benefits
- Competitive, market driven compensation
- Meaningful share options as part of our Employee Share Option Scheme
- A flexible, hybrid or remote work model to suit your needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successclient servicesconsultative sellingnegotiationrenewal managementreporting frameworksKPI developmentprocess creationteam development
Soft skills
commercial acumenstakeholder managementinfluencinganalytical mindsetadaptabilityinitiativecollaborationleadership presencebias toward actionmentoring