Fresco

Director, Account Management

Fresco

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Own the commercial relationship for key strategic and enterprise-level customers, acting as their trusted advisor and ensuring they achieve measurable ROI
  • Drive renewal, expansion, and advocacy within your portfolio; proactively identify and execute upsell and cross-sell opportunities in collaboration with the CCO
  • Build scalable account management processes, playbooks, and KPIs that can be replicated across the team as we grow
  • Partner closely with Product, Delivery and Marketing to ensure customer feedback informs roadmap priorities and go-to-market campaigns
  • Recruit, train, and mentor Account Managers, fostering a high-performance culture centered on customer impact and commercial excellence
  • Develop account health tracking systems, renewal forecasts, and executive dashboards to ensure clear visibility into customer sentiment and business performance
  • Lead Quarterly Business Reviews (QBRs) and strategic planning sessions with C-level customer stakeholders

Requirements

  • 10+ years in Account Management, Customer Success, or Client Services roles within B2B SaaS or technology environments, including at least 3 years in a leadership role
  • Proven success driving revenue retention and expansion across complex, high-value customer portfolios
  • Experience building and scaling account management or customer success teams, including process creation and team development
  • Strong commercial acumen — skilled in consultative selling, negotiation and renewal management
  • Excellent stakeholder management skills, capable of influencing internal and external decision-makers
  • Analytical mindset with experience developing reporting frameworks for customer health and satisfaction
  • Thrives in high-growth, fast-moving environments where adaptability and initiative are key
  • Highly collaborative with strong leadership presence and a bias toward action
  • Fluency in English required; additional European languages a plus.
Benefits
  • Competitive, market driven compensation
  • Meaningful share options as part of our Employee Share Option Scheme
  • A flexible, hybrid or remote work model to suit your needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient servicesconsultative sellingnegotiationrenewal managementreporting frameworksKPI developmentprocess creationteam development
Soft Skills
commercial acumenstakeholder managementinfluencinganalytical mindsetadaptabilityinitiativecollaborationleadership presencebias toward actionmentoring