Fresche Solutions

Project Manager

• Oversee a complex, multi-stream program end-to-end with external client, setting program controls and tracking milestones
• Establish technical, architectural, and delivery governance with standardized reporting and compliance
• Lead stakeholder engagement from C-suite to delivery teams and clients and tailor communications for execs and delivery teams
• Own the program roadmap, controls, cadence, KPIs/OKRs, and standardized reporting/compliance
• Align PMs, vendors, and client teams; manage interdependencies across multiple work streams, schedule, and resources (people/budget/tech)
• Proactively identify, assess, and mitigate program-level risks; maintain a centralized register and contingency plan
• Manage budget, ROI, and outcomes; deliver clear exec-ready updates
• Run change control, keep teams aligned and engaged, and standardize/enforce processes and templates
• Ensure benefits realization by aligning deliverables to planned outcomes and quality standards
• Apply process engineering and continuous-improvement practices to lead complex programs from design through execution
• Adapt to unexpected challenges (e.g., scope changes, delays) with creative, structured solutions

Senior Program/Project Manager

Customer Success Manager

• Helping customers adopt new products and services
• Monitoring client relations to ensure smooth progress
• Building and cultivating client relationships by understanding their needs and requirements
• Developing trust and acting as an ambassador for positive customer experiences
• Supervising and ensuring follow-ups on implementation and maintenance of services
• Recommending proactive resolutions and optimized support paths to expand client business development
• Partnering with service delivery teams to ensure SLA compliance and timely resolution of escalations
• Leading small projects, including upgrades and changes
• Developing mutually beneficial value offerings between clients and the business
• Translating client strategic goals into concrete execution plans for business growth and added value
• Reviewing strategic goals and formulating proposals to help customers establish priorities and address gaps
• Establishing and maintaining open and trusting communication with customers to obtain transparent feedback
• Evaluating overall performance by defining success and retention metrics for implementation and maintenance of service offerings
• Working with the PMO to facilitate the handoff of customers from onboarding to steady-state support
• Proactively engaging with customers in support of KPIs

Senior Program/Project Manager

Customer Success Manager – Cloud