Freespee

Project Manager

• Own and deliver onboarding projects end-to end: Lead customer onboarding from kickoff to go-live: translate business needs into clear project plans, define scope and manage timelines, milestones and deliverables.
• Ensure predictable and high-quality delivery: Drive projects to completion on time and within scope, proactively managing risks, dependencies, and escalations to maintain momentum and customer confidence.
• Act as the central coordination point: Serve as the primary interface between customers and internal teams ensuring alignment, clear communication and fast decision-making.
• Drive clarity, structure and accountability: Establish clear next steps, ownership and success criteria across all stakeholders. Maintain transparency through regular updates and structured follow-ups.
• Improve and scale onboarding operations: Identify areas for improvement, contribute to playbooks and templates, and standardize best practices to increase delivery efficiency and consistency.
• Contribute to a customer-centric team culture: Collaborate cross-functionally, share knowledge, and reinforce a high standard of customer experience across all onboarding interactions.
• Support organisational compliance and security processes: Assist with administrative aspects of Information Security and compliance initiatives (e.g., coordinating documentation, supporting audits and security reviews) in collaboration with internal stakeholders.