Project Manager
Freespee
full-time
Posted on:
Location Type: Hybrid
Location: Uppsala • Sweden
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About the role
- Own and deliver onboarding projects end-to end: Lead customer onboarding from kickoff to go-live: translate business needs into clear project plans, define scope and manage timelines, milestones and deliverables.
- Ensure predictable and high-quality delivery: Drive projects to completion on time and within scope, proactively managing risks, dependencies, and escalations to maintain momentum and customer confidence.
- Act as the central coordination point: Serve as the primary interface between customers and internal teams ensuring alignment, clear communication and fast decision-making.
- Drive clarity, structure and accountability: Establish clear next steps, ownership and success criteria across all stakeholders. Maintain transparency through regular updates and structured follow-ups.
- Improve and scale onboarding operations: Identify areas for improvement, contribute to playbooks and templates, and standardize best practices to increase delivery efficiency and consistency.
- Contribute to a customer-centric team culture: Collaborate cross-functionally, share knowledge, and reinforce a high standard of customer experience across all onboarding interactions.
- Support organisational compliance and security processes: Assist with administrative aspects of Information Security and compliance initiatives (e.g., coordinating documentation, supporting audits and security reviews) in collaboration with internal stakeholders.
Requirements
- Proven project management experience in B2B SaaS, with exposure to customer onboarding and/or technical implementations (e.g. integrations, product configuration or solution deployment).
- Strong stakeholder management and communication skills, with the ability to align technical and non-technical audiences and drive decisions across customer and internal teams.
- Technical fluency (not engineering-level). Ability to understand and discuss APIs, integrations, data flows and system dependencies and translate them into actionable project plans.
- Ability to manage ambiguity and drive momentum in fast-paced environments, proactively identifying risks, resolving blockers and maintaining delivery progress.
- Strong organisational and execution skills: Capable of managing multiple concurrent projects, prioritizing effectively and maintaining high attention to detail.
- Customer-centric mindset with commercial awareness: Understand how onboarding impacts adoption, retention and expansion and successfully balance customer needs with internal capacity.
- Proficiency in integrating generative AI and automation tools into daily workflows to streamline project documentation, summarize technical requirements, and enhance reporting efficiency will be considered a bonus.
Benefits
- Comprehensive health care allowance.
- Generous retirement contribution.
- Flexible and remote work options for optimal work-life balance.
- Regular team events in France, Sweden, and the UK, fostering strong team connections.
- A supportive and collaborative team environment that values both your professional and personal growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer onboardingtechnical implementationsAPIsintegrationsdata flowssystem dependenciesgenerative AIautomation toolsreporting efficiency
Soft Skills
stakeholder managementcommunication skillscustomer-centric mindsetorganisational skillsexecution skillsability to manage ambiguityattention to detailcollaborationdecision-makingrisk management