FreeMOM

Customer Happiness Manager – Minijob

FreeMOM

part-time

Posted on:

Location Type: Hybrid

Location: Rheinbach • Germany

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About the role

  • Proactive management and development of our existing customers
  • Personal, respectful, peer-level customer contact
  • Accurate documentation and maintenance of all customer interactions in HubSpot
  • Optimization of existing Customer Happiness and service processes
  • Onboarding of new customers, including individualized support
  • Identifying areas for improvement in collaboration with the Sales & Product teams
  • Collecting, analyzing, and sharing customer feedback
  • Proactive thinking, contributing, and improving — not just 'working through tasks'

Requirements

  • Experience in B2B Customer Success, Customer Happiness, Account Management, or Service
  • Ideally experience in staffing/personnel services, recruiting, or freelancing
  • Enjoyment of genuine customer contact and relationship-building
  • Structured work approach and enthusiasm for process optimization
  • Experience with HubSpot
  • Strong communication skills; empathetic and solution-oriented
  • Enthusiasm for topics such as New Work, work–life balance, and modern work environments
Benefits
  • We primarily work remotely.
  • On-site presence in Rheinbach is arranged individually.
  • A motivated, growing team with open communication and a mission-driven purpose
  • The opportunity to grow with us and have direct impact on the success of an impact-driven startup

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
proactive managementcustomer contactrelationship-buildingstructured work approachprocess optimizationstrong communicationempatheticsolution-oriented