Account Manager
Freelance Latin America
full-time
Posted on:
Location Type: Remote
Location: Uruguay
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About the role
- Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with various internal departments to ensure they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client’s desires
- Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning consumer behavior to understand changing needs
Requirements
- A successful should be flexible enough to handle a variety of duties that pertain to your firm and clients.
- Their main responsibility is to make sure a company’s customers are happy, so they continue to do business with the organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationclient relationship managementcollaborationproblem-solvingcustomer servicedata analysisflexibility