Account Manager – OPS
Freelance Latin America
full-time
Posted on:
Location Type: Office
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary relationship owner for assigned clinics/accounts.
- Build strong, trust-based relationships with clinic stakeholders.
- Run monthly and quarterly client calls to review performance, updates, and action plans.
- Lead onboarding of new clinics, ensuring a smooth implementation and adoption process.
- Manage day-to-day needs of assigned accounts and ensure timely resolution of issues.
- Oversee rollout of product/software updates to clients.
- Handle claim denials and process credits based on defined criteria.
- Work closely with internal teams to ensure claims, billing, and insurance processes run smoothly.
- Operate effectively in a fast-paced, scrappy environment with rapidly evolving processes.
- Identify gaps and propose improvements to increase efficiency and client satisfaction.
Requirements
- Experience in account management, client success, operations, or project management.
- Strong understanding of insurance, billing, and claims processes—healthcare background is a plus.
- Exceptional communication and relationship-building skills.
- Highly organized with strong multitasking and prioritization abilities.
- Comfortable working autonomously, taking initiative, and managing ambiguity.
- Startup experience strongly preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient successoperationsproject managementinsurance processesbilling processesclaims processes
Soft skills
communication skillsrelationship-building skillsorganizational skillsmultitaskingprioritizationinitiativeadaptability