FreedUp

Executive Assistant Trainer – LATAM

FreedUp

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Junior

About the role

  • - Design, create, implement, and continuously update EA training bootcamps to meet evolving client and organizational needs.
  • - Develop new training materials, exercises, and resources for EA trainees and active EAs.
  • - Deliver comprehensive training on FreedUp systems, tools, and methodologies, including customized operating systems for each executive pairing.
  • - Monitor and evaluate EA performance during training bootcamps, providing real-time feedback and coaching.
  • - Conduct hands-on assessments to ensure trainees demonstrate competency in core EA skills before client handoff.
  • - Track training completion rates and trainee progress through structured checkpoints and deliverables.
  • - Monitor EA performance during the first four weeks after transitioning to their executive client.
  • - Extract and review weekly meeting recordings between EAs and their executives to identify how things are progressing and evaluate opportunities to address challenges or provide additional support.
  • - Ensure EAs consistently follow FreedUp SOPs, including:
  • - Daily End of Day (EOD) reports
  • - Proper use of task dashboards and work trackers
  • - Accurate SOP documentation, grading, and updating
  • - Provide ongoing coaching and course correction to ensure client-ready performance standards are maintained.
  • - When no EAs are in active training, collaborate with the Head of People and Culture to identify training needs across the EA team.
  • - Extract and review weekly meeting recordings between EAs and their executives.
  • - Listen to recordings and evaluate opportunities to provide additional training, resources, or support to improve EA effectiveness.
  • - EA success rating
  • - Training completion rate
  • - 30-day client retention rate

Requirements

  • - Experience in a training or learning environment at least 1 year (BPO or remote training setting preferred)
  • - Experience as a virtual assistant/executive assistant (preferred)
  • - Technically proficient and quick to learn new tools
  • - Familiar with adult learning principles and best practices
  • - Able to work independently with minimal supervision
  • - Collaborative and works well within a team
  • - Open and receptive to feedback
  • - Strong problem-solving and critical-thinking skills
  • - Has coaching or mentoring experience at least 1 year
  • - Should have own laptop/desktop with Intel Core i5 or higher (or equivalent)
  • - Webcam and headset
  • - Reliable internet connection
  • - Can work 10pm to 7am PHT Mon-Fri, weekends off
Benefits
  • - **Collaborative Environment:** Work alongside visionary leaders in a faith-driven, innovative space.
  • - **Growth & Development:** Opportunities for professional development and learning.
  • - **Remote & Flexible Work:** Ability to work from anywhere while contributing to a global mission.
  • - Opportunity to work with a forward-thinking team in the asset management and financial sector.
  • - International experience with a remote-first approach.
  • - Comprehensive onboarding and training process to ensure your success.
  • - PTO and potential performance bonuses.
  • - Collaborative and supportive work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training developmentperformance monitoringhands-on assessmentsSOP documentationcoachingproblem-solvingcritical thinkingadult learning principlesvirtual assistantexecutive assistant
Soft Skills
independent workcollaborationreceptiveness to feedbackcoaching experiencementoring experience