Client Success Specialist
TransUnion
Customer Success Specialist
FreedomPay
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Assess and evaluate client needs through daily calls and email correspondence.
- Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk.
- Manage client expectations across all aspects of the relationship and overall customer lifecycle.
- Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly.
- Manage multiple clients, projects, and priorities simultaneously.
- Communicate effectively and assertively in both individual and group settings.
- Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance.
- Maintain up-to-date product knowledge and support new client implementations.
- Understand and clearly explain technical concepts and solutions to clients.
- Contribute to a collaborative, entrepreneurial team environment and work independently when needed.
Requirements
- 1–3+ years of experience in a customer success, client services, or technical support role.
- Bachelor’s degree in Business, Communications, Information Systems, or a related field.
- Strong communication, troubleshooting, and problem-solving skills.
- Excellent time management and organizational abilities with a sharp attention to detail.
- Proficiency or familiarity with customer service software (Zendesk preferred).
- Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment.
- Self-starter with strong interpersonal and presentation skills and a genuine interest in professional growth.
Benefits
- medical, prescription, dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- great parental and other leave programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successclient servicestechnical supporttroubleshootingproblem-solvingtime managementorganizational abilitiesattention to detailmultitaskingprioritization
Soft skills
communicationassertivenesscollaborationinterpersonal skillspresentation skillsself-starterprofessional growthresponsivenessclient satisfactionentrepreneurial mindset