Client Success Consultant
TransUnion
Client Success Specialist
TransUnion
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Illinois, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $51,700 - $75,000 per year
Job Level
Junior
About the role
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Ensure delivery timelines and SLAs are met
- Help up-sell or cross-sell services and products to client
- Ensure both the company and clients adhere to contract terms
- Collaborate with internal teams (e.g. sales, marketing, product managers, engineers, management) to address customers’ needs
- Onboard clients to our solutions including training, presentations, and strategy sessions
- Manage client expectations and solution delivery
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 1-2 years of experience in Client Management
- Industry experience in the Media sector specifically in Media Effectiveness, Ad measurement, and Digital Audience solutions is a plus
- Experience tracking relevant KPIs relating to customer satisfaction
- Proficient in MS Office, with working knowledge of CRM platforms
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Client ManagementKPI TrackingAd MeasurementDigital Audience Solutions
Soft skills
Relationship BuildingCollaborationCommunicationExpectation Management
