Customer Success Manager

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Ensure delivery timelines and SLAs are met
• Help up-sell or cross-sell services and products to client
• Ensure both the company and clients adhere to contract terms
• Collaborate with internal teams (e.g. sales, marketing, product managers, engineers, management) to address customers’ needs
• Onboard clients to our solutions including training, presentations, and strategy sessions
• Manage client expectations and solution delivery

Client Success Specialist

Customer Success Manager

Senior Customer Success Manager

Customer Success Team Lead – POD Lead

Customer Success Consultant

Head of Platforms, Customer Success