Partner Success Manager
FreedomPay
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Regularly assess partner needs through consistent and ongoing meetings and email correspondence
- Ensure partner satisfaction through timely follow-ups, proactive communication, and strong relationship management
- Manage partner expectations across all stages of their journey by leading meetings with confidence and providing clear updates and recommendations
- Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
- Be the quarterback - pull in the right people for key projects and track/ensure work is being done in a timely manner
- Oversee multiple partner accounts and projects at once with strong attention to detail
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Work both independently and collaboratively in a fast-paced, evolving environment
- Stay current on product functionality to support partner onboarding and explain technical concepts clearly
Requirements
- Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
- Minimum of 4 years in a client facing role such as Partner Management, Customer Success, Account Management, or Consulting, managing mid-size or enterprise partners
- Experience working within a payments, ideally a technology-focused organization.
Benefits
- medical, prescription, dental and vision coverage
- Life Insurance
- Retirement Plans with company match
- commission sharing plan
- flexible hybrid working environment
- great parental and other leave programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship managementcommunicationattention to detailassertivenesscollaborationindependenceproject managementproblem-solvingleadershipcustomer satisfaction
Certifications
Bachelor’s degree