FreedomCare

Manager of Operations

FreedomCare

full-time

Posted on:

Location Type: Hybrid

Location: West Hartford • Connecticut • United States

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Salary

💰 $100,000 - $120,000 per year

About the role

  • Responsible for state-wide operations where you will build a team from the ground up
  • Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
  • Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
  • Hire, train and develop staff as the operations needs grow
  • Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations
  • Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve
  • Work with development and technology teams to oversee software adjustment to your team’s workflows
  • Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing
  • To take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards

Requirements

  • 5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience)
  • Healthcare / home health care experience preferred but not required
  • Demonstrated ability to think outside the box, developing strategy and turning it into tangible results
  • Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees
  • Passion for improving home care and for leveraging technology to improve lives
  • Ability to utilize technology to advance company initiatives
  • Energized by ambitious goals and working in a fast-paced environment
  • Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
  • Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable
  • An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality
  • A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning
Benefits
  • competitive compensation
  • medical benefits
  • retirement plans
  • wellness programs
  • fun company events
  • ongoing learning opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
management operationsquality control systemstrategic thinkingcompliance managementprocess improvementteam developmentmetrics developmentsoftware adjustmenthome health care experiencetechnology utilization
Soft Skills
leadershipteam motivationinterpersonal skillsproblem-solvingaccountabilityadaptabilitycommunicationinspirationhands-on supportcontinuous learning