FreedomCare

SharePoint Knowledge & Learning Administrator

FreedomCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $90,000 per year

About the role

  • Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
  • Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
  • Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
  • Develop naming conventions, page standards, metadata tagging, and documentation best practices.
  • Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
  • Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
  • Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
  • Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
  • Oversee SharePoint permissions, role-based access, and site maintenance.
  • Monitor site usage, engagement, and feedback to continuously improve user experience.
  • Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
  • Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
  • Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
  • Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
  • Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
  • Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
  • Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
  • Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
  • Support live and virtual training sessions by managing learning assets and post-session resources.

Requirements

  • Bachelor’s degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience.
  • Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation.
  • Demonstrated experience building a SharePoint site or knowledge base from the ground up.
  • Strong understanding of information architecture, metadata design, permissions, and content governance.
  • Hands-on experience administering SharePoint Online and internal documentation systems.
  • Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar.
  • Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word.
  • Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content.
  • High attention to detail and strong organizational skills.
  • Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently.
  • Strong collaboration skills and comfort working cross-functionally.
  • Data-driven approach to evaluating content effectiveness and user engagement.
  • Basic HTML or SharePoint customization experience is a plus.
  • Experience in healthcare or regulated environments is a plus.
Benefits
  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SharePoint Onlineinformation architecturemetadata designcontent governanceLMS administrationinstructional designtechnical documentationHTMLdata analysise-learning course design
Soft Skills
strong writing skillsorganizational skillsself-starter mindsetcollaboration skillsattention to detailproblem-solvingcommunication skillsuser supportadaptabilitycritical thinking