HomeCare Sales Specialist I
FreedomCare
full-time
Posted on:
Location Type: Hybrid
Location: Las Vegas • Nevada • United States
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Salary
💰 $18 - $22 per hour
About the role
- Work closely with Patients and Caregivers to educate them and assist them to begin the application and enrollment process, with the goal of helping Patients begin the process.
- Provide necessary documentation and requirements with the State Department of Health, patient’s insurance (documents) and the Patient’s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
- Determine eligibility - ensuring the best next step after identifying the caller’s next status.
- Provide education on caregiver eligibility and provide clear expectations on the process.
- Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
- Consistently meet monthly performance metrics of creating cases and call handling.
- Create high quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care.
- Provide empathy and genuine care on each call.
- Act as the primary point of contact for prospective Patients and Caregivers coaching them through the early stages of the education process.
- Demonstrate effective case management by maintaining a 1 business day email (within first 3 hours), chatter and voicemail response time.
- Achieve a daily standard to create a minimum of 8-10% of leads to Service Records.
- Maintain quality assurance with answer time 30 seconds or less. % offered and answered should be 100%
- Maintain high quality customer service on all inbound and outbound calls with potential patients and caregivers.
- Maintain detailed patient and caregiver case notes.
- Focus on the growth of FreedomCare population by enrolling each valid lead with interest.
- Adhere to HIPAA guidelines.
- PA/CO – Act as backup care provider.
Requirements
- Experience with telephonic sales.
- Experience in managing a high volume of inbound and outbound calls.
- A positive can-do attitude. In alignment with our core values.
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
- Ability to articulate case statuses through detailed notes on salesforce.
- Ability to resolve issues over the phone with eager clients comfortably.
- High level of discretion, judgment, integrity, and professionalism.
- Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephonic salescase managementcustomer servicedocumentationdata entrylead generationperformance metricsquality assuranceHIPAA compliancesalesforce
Soft skills
empathyactive listeningpatienceintegrityprofessionalismcommunicationproblem-solvingpositive attitudejudgmentdiscretion