FreeBalance

Functional Support Specialist – Micronesia

FreeBalance

full-time

Posted on:

Location Type: Hybrid

Location: Palikir • Micronesia (Federated States of)

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About the role

  • Conducting level 2 support, warranty service and maintenance of ITMIS Application
  • Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
  • Monitor system performance and generate periodic performance/monitoring reports
  • Making resolution reports
  • Updating the documents including deliverables
  • Making software change logs
  • On-demand work
  • Liaising with different stakeholders and other counterparts
  • Possess strong communication and inter-personal skills
  • Display the ability to both lead and support
  • Should be results-oriented
  • Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
  • Possess the ability to work under pressure while managing several tasks
  • Candidates should be fluent in English
  • Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
  • Develop new or modify existing custom solutions, including forms and reports

Requirements

  • A Bachelors degree or above in Accounting/ Business Management/ Finance.
  • 3 to 5 years experience in finance (budgeting process, accounting, debt and payroll) with utilization of an IT Application System.
  • Qualifications in ICT will be an added advantage.
  • Experience working in the public financial management reform program and working with information management systems would be considered an asset
  • **Must** be able to write and speak English
Benefits
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITMIS Applicationincident evaluationsystem performance monitoringsoftware change logscustom solutions developmentreport generationwarranty servicemaintenancebudgeting processaccounting
Soft Skills
communication skillsinterpersonal skillsleadershipresults-orientedability to work under pressuretask managementclient interactionfeedback provisioncomplex idea explanationstakeholder liaison
Certifications
Bachelor's degreequalifications in ICT