FreeBalance

Functional Support Specialist

FreeBalance

full-time

Posted on:

Location Type: Hybrid

Location: Tarawa • Kiribati

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Salary

💰 $1 per month

About the role

  • Conducting level 2 support, warranty service and maintenance of ITMIS Application
  • Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
  • Monitor system performance and generate periodic performance/monitoring reports
  • Making resolution reports
  • Updating the documents including deliverables
  • Making software change logs
  • On-demand work
  • Liaising with different stakeholders and other counterparts
  • Possess strong communication and inter-personal skills
  • Display the ability to both lead and support
  • Should be results-oriented
  • Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
  • Possess the ability to work under pressure while managing several tasks
  • Candidates should be fluent in English
  • Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
  • Develop new or modify existing custom solutions, including forms and reports

Requirements

  • A Bachelors degree or above in Accounting/ Business Management/ Finance.
  • 3 years experience in finance (budgeting process, accounting, debt and payroll) with utilization of an IT Application System.
  • Qualifications in ICT will be an added advantage.
  • Experience working in the public financial management reform program and working with information management systems would be considered an asset
  • **Must** be able to write and speak English
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITMIS Applicationincident evaluationsystem performance monitoringsoftware change logscustom solutions developmentreport generationwarranty servicemaintenance
Soft Skills
communication skillsinterpersonal skillsleadershipresults-orientedability to work under pressuretask managementstakeholder liaison
Certifications
Bachelor's degree in AccountingBachelor's degree in Business ManagementBachelor's degree in FinanceICT qualifications