Risk Control Associate, Construction
Travelers
Claims and Insurance Program Manager
Free2move
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Direct claims activity with Third-Party Administrator (TPA), overseeing investigations, documentation, coverage, liability, and damages for bodily injury, property damage, and liability claims.
- Evaluate medical reports, police records, and other evidence to determine claim outcomes; negotiate settlements within authority limits and collaborate with defense counsel in litigation.
- Ensure compliance with state and federal insurance regulations affecting fleet operations.
- Lead the self-insurance program: manage claim acceptance/rejection, exclusions, addenda, and partner insurance terms.
- Collaborate with CFO to track financial exposure, reserves, and manage premium allocation.
- Define and enforce SLAs with TPAs, vendors, and partners; monitor compliance with partner obligations and customer Terms & Conditions.
- Build scalable processes and tech-enabled workflows to support fleet growth and new lines of business.
- Act as main insurance liaison for strategic partners and support partner onboarding with risk frameworks and claims procedures.
- Leverage claims and fleet data to build dashboards on claims frequency, severity, and loss ratios; identify trends and fraud risks and drive product/process improvements.
- Collaborate with Product and Tech to integrate analytics, automation, and AI tools into claims workflows.
Requirements
- Successful track record in claims handling (bodily injury, property damage, liability).
- Strong US insurance law and regulatory expertise.
- Experience with self-insurance, captive programs, fleet insurance, and program management in high-volume environments.
- Litigation experience and ability to manage partner obligations and compliance.
- Excellent analytical, decision-making, and negotiation skills.
- Strong written and verbal communication skills.
- Valid driver’s license required.
- Preferred: Bachelor’s degree (business, insurance, or related).
- Preferred: Experience in SaaS/mobility/fleet tech and BI/data analytics.
