Fred Perry

Customer Support

• Provide valuable information and communication to wholesale partners
• Responsible for supporting key accounts
• Work closely with internal and external stakeholders to proactively eradicate issues and ensure timely flow of goods
• Send order acknowledgements through to the BD team & wholesale partners
• Maintain sales orders, redating, cancelling styles/orders, and deleting withdrawn styles
• Enter all orders onto the system accurately
• Validate customer ASN’s against the original sales order
• Update orders with new address and price details
• Send customers order reports to give visibility of outstanding orders
• Liaise with customers and departments to resolve queries
• Maintain relationships with customers and markets by email, phone, video meetings and reporting
• Understand stock allocation to fulfill orders and meet customer expectations
• Liaise with Logistics, Planning and Production regarding customer’s specific requirements

Wholesale Customer Support Coordinator