Wholesale Customer Support Coordinator

Fred Perry

Wholesale Customer Support Coordinator at Fred Perry supporting key accounts and liaising with stakeholders. Providing valuable information and ensuring timely flow of goods to wholesale partners in a hybrid setting.

Posted 5/16/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide valuable information and communication to wholesale partners
Responsible for supporting key accounts
Work closely with internal and external stakeholders to proactively eradicate issues and ensure timely flow of goods
Send order acknowledgements through to the BD team & wholesale partners
Maintain sales orders, redating, cancelling styles/orders, and deleting withdrawn styles
Enter all orders onto the system accurately
Validate customer ASN’s against the original sales order
Update orders with new address and price details
Send customers order reports to give visibility of outstanding orders
Liaise with customers and departments to resolve queries
Maintain relationships with customers and markets by email, phone, video meetings and reporting
Understand stock allocation to fulfill orders and meet customer expectations
Liaise with Logistics, Planning and Production regarding customer’s specific requirements

Requirements

What you’ll need

Good working knowledge of different markets, shipping procedures & retail quarters & functions
Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders
Effective and pro-active problem solver
Ability to prioritise tasks and be self-organised
Excellent attention to detail
Experience in Microsoft products, including Excel
Must be able to work independently as well as being a team player
Previous experience within the wholesale / logistical environment advantageous

Benefits

Comp & perks

Annual performance-related bonus
Competitive salary
Generous staff discount and regular sample sales
Generous pension scheme with 8.5% company contribution
Option to buy an extra 5 days holiday annually
Enhanced maternity and paternity packages
Life insurance
Private healthcare
Cycle to work scheme
Early finish Fridays
Season ticket loan
Additional benefits with long service
25 days annual leave plus Bank Holidays
Annual Birthday vouchers
EAP
Social Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementsales order maintenancecustomer ASN validationstock allocation

Soft Skills

communication skillsrelationship developmentproblem solvingtask prioritizationself-organizationattention to detailteam player