Technical Writer, Security Operations
FRDA, LLC
full-time
Posted on:
Location Type: Office
Location: Nashville • Tennessee • United States
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Tech Stack
About the role
- Document CSOC processes, procedures, and standard operating procedures.
- Create and maintain incident response runbooks, playbooks, and workflow diagrams.
- Partner with L1/L2 CSOC Analysts to capture alert-handling steps and escalation criteria.
- Standardize documentation for SOAR/XSOAR playbooks and automated workflows.
- Maintain updates to process documentation based on platform changes or lessons learned.
- Ensure documentation aligns with SOC best practices, audit needs, and operational readiness.
Requirements
- Experience as a technical writer in IT, cybersecurity, or security operations environments.
- Proven ability to translate technical, analyst-driven workflows into clear documentation.
- Familiarity with SOC/CSOC concepts (incident response, alert triage, escalation, playbooks).
- Strong attention to detail and ability to organize complex information logically.
- Experience maintaining documentation in shared repositories (e.g., Confluence, SharePoint).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingincident responsealert triageescalationdocumentation standardizationworkflow diagramsprocess documentationSOARXSOAR
Soft Skills
attention to detailorganizational skillslogical information organization