FRDA, LLC

Security Operations

• Document CSOC processes, procedures, and standard operating procedures.
• Create and maintain incident response runbooks, playbooks, and workflow diagrams.
• Partner with L1/L2 CSOC Analysts to capture alert-handling steps and escalation criteria.
• Standardize documentation for SOAR/XSOAR playbooks and automated workflows.
• Maintain updates to process documentation based on platform changes or lessons learned.
• Ensure documentation aligns with SOC best practices, audit needs, and operational readiness.

Technical Writer, Security Operations