Customer Service Supervisor
Frasers Property Limited
full-time
Posted on:
Location Type: Office
Location: Singapore • Singapore
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About the role
- Provide excellent customer service to customers.
- Assist in executing shopping mall promotions and redemption programmes.
- Supervise a team of Customer Service Officers.
- Plan and manage manpower at customer service counter.
- Develop training schedules and coach new team members.
- Manage feedback and complaints from tenants and shoppers professionally.
- Maintain cleanliness and organization of the customer service counter area.
- Provide administrative support to the Management Office as assigned.
Requirements
- Customer centric personality and positive attitude.
- Prior Customer Service Supervisor experience in retail mall preferred.
- Good team player with strong communication and interpersonal skills.
- Able to work 6 days a week, retail hours and shift work.
- Able to work on weekends and Public Holidays.
Benefits
- Excellent customer service to internal and external customers.
- Assist in the execution of shopping mall’s promotions and redemption programmes.
- Handle all customers’ enquiries.
- Manage and supervise a team of Customer Service Officer.
- Plan and manage the manpower at the customer service counter.
- Develop an on-the-job training schedule and coach new Customer Service Officers.
- Administer and ensure that the redemption process during promotions is carried out properly.
- Manage tenant’s and shoppers’ feedback.
- Provide administrative support to the Management Office as necessary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer centric personalitypositive attitudestrong communication skillsinterpersonal skillsteam player